FOR YOUR INFORMATION . . .

In a group setting it becomes necessary to accept certain restrictions and limitations in order to ensure the well being of all Residents. It is in this spirit that the following guidelines have been established:

• Preferred visiting hours - 8 AM to 8 PM.  All visitors are requested to sign in the Visitors Book on the level of entry.
  
  
• Upon arrival, visitors are requested to inform the Charge Nurse of any items being brought to Residents.
  
  
• We request immediate notification, to Social Services, of changes in business or home telephone numbers, or addresses, for next of kin/responsible persons. This is especially important in an emergency situation requiring that we make contact. 
  
  
• Outings are encouraged. However, it is necessary to advise the Charge Nurse ahead of time so that medications are available and any necessary clearances obtained from the Attending Physician.
  
  
• Please inform the nursing staff in advance of plans to take Residents away overnight. This is necessary to ensure that the Attending Physician has been informed, deems it appropriate, and gives written approval. In addition, meals must be canceled and sufficient medication supplied for the duration of the outing.
  
  
• Residents are discouraged from keeping food in their rooms. The kitchen staff is glad to bring snacks or accommodate special requests (within reason and pursuant to prescribed diets) so long as they emanate from the Charge Nurse.
  
  
• Clothing brought to a Resident must be given to the Charge Nurse so it can be properly labeled, inventoried, and receipt documented.
  
  
• Please do not tip. Staff who accept gratuities or tips are subject to disciplinary action. Verbal expressions or letters of thanks are appreciated and recommended.
  
  
• Visitors are expected to adhere to Privacy of Resident Care.  Prior to entering a room, they are expected to knock and will be requested to leave the room when care is provided.

It is expected that Tolstoy Rehabilitation and Nursing Center Residents will:   

• actively participate in the Medical Care Plan and in discharge planning, as able and appropriate.
• recognize and respect the personal rights and private property of other Residents.
• provide medical insurance coverage.
• be responsible for burial arrangements and provisions.               
• provide for personal needs not covered within the basic bed rate.
• comply with the safety rules of the institution.